General questions
In the improbable case a product is out of stock, we will inform you within 24 hours of preparing your order. On account of an out-of-stock product, your payment option will be discounted the price tag of the item and also the transportation costs related with the out-of-stock product.
No, promo codes are excluded from all orders that include a subscription box.
No, we are currently online only.
We do not manufacture any of the products listed on the Crazy Candy House website.
Yes, we are happy to try and get any product for you! Just send us an email via the form on the contact us page.
Shipping questions
Yes – Free Shipping over $99
Vancouver, British Columbia
Shipping cost is a flat rate of $15 on orders under $99
Products are shipped out within 1-3 business days from the Crazy Candy House warehouse. Our website displays an estimated delivery date on all products, along with a tracking number once the order has been shipped. Sorry, these dates are NOT guaranteed and of course exclude time delays caused by natural disasters.
We currently only ship with Canada Post.
Any Questions?
If we still haven’t answered your question, you can use the contact form on our ‘contact’ page and we will get back to you as soon as possible.